Refund policy
Exchanges & Store Credit
We want you to love what you ordered. If the fit or color isn't right, you have 14 days from delivery to request an exchange or store credit.
What's covered
- Wrong size or color: exchange for another size or color of the same item, or take the full value as store credit to use on anything in the shop.
- Damaged, defective, or wrong item: we replace it at no cost to you. Email us within 14 days of delivery with your order number and a photo and we'll make it right.
To be eligible
Items must be unworn, unwashed, with tags attached and in the original packaging. Email customerservice@whatsthemove.com with your order number and what you'd like to exchange it for. We'll reply with instructions and the return address. Items sent back without contacting us first can't be accepted.
Final sale
Sale items, custom or personalized items, and made-to-order pieces are final sale and can't be exchanged unless they arrive damaged or incorrect. Product pages say when an item is made to order.
Return shipping
For exchanges due to fit or preference, you cover the cost of shipping the item back to us; we cover shipping the replacement to you. For damaged or incorrect items we cover everything.
Refunds
Because most of our pieces are sourced or printed to order, we don't offer refunds to the original payment method for change-of-mind returns. Store credit never expires. If we can't replace a damaged or incorrect item, we'll refund you in full to your original payment method within 10 business days of confirming the issue.
European Union 14-day cooling-off period
If your order ships to the European Union, you have the right to cancel or return it within 14 days of delivery for any reason. Items must be unworn, unwashed, with tags attached and in the original packaging.
Questions? customerservice@whatsthemove.com