Our team spends countless hours creating, finding and sourcing the best/highest quality products and building relationships so we can go from the factory to direct to you. This allows us to save you money and time because we do the hard part; making sure everything is quality! We want you to rest assured that every single thing we sell is personally vetted by a member of our team through first-hand wear and stress-testing.  If we haven't touched it / worn it / loved it ... we won't sell it.

Also, we aren't Amazon (although we wouldn't be mad to be) so some of our products have longer than 2-day shipping times as a result of us sourcing directly from the factory.  We know,  we know - you want your product ASAP but some things are worth the wait,  we promise. 

 

FAQs

How long does shipping take?

This can vary from product to product but we rarely experience shipping times beyond 10 business days. While we can't guarantee everything will make it to you within that time frame,  we can say that most items arrive within a week. 🗓

Is there tracking?

Yes. If you're order seems to be taking a long time, please email us at info@whatsthemove.com with your order number and we'll follow up with you. 🗺

How do returns work?

Because we are a factory-direct company and many items are made-to-order,  most of our items are final sale BUT we do want to be sure you're happy so we will make every effort to correct any issues you have. Email us within 2 weeks of receiving your order at customerservice@whatsthemove.com if you have any problems or concerns. Please include your order number and a description of your problem and feel free to include pictures.  We will make every effort to set things right. 🤝

 

Why is the sizing on the label different from what I ordered?

Some items we provide are shipped directly from international suppliers with different definitions/ measurements for sizes.  An XL is not always the same in China or India as it is in the US.

As mentioned,  if we haven't touched it / worn it / loved it ... we won't sell it. When we source a product, we may sometimes resize it in our description to you to translate that product to US sizing expectations. So, what you see on our site for size is what you should trust but when you receive your purchase it may be labeled differently. Try it on and you'll find it should fit how you expected to from the product's description. 🤝